|Order Hotline: 0114 268 5701 (UK)|
|About Us This web site is owned and operated by The Famous Sheffield Shop |
Our Contact details:
The Famous Sheffield Shop
475 Ecclesall Road Sheffield S11 8PP United Kingdom
Phone: +44 (0)114 268 5701
Email: sales [at] sheffield-made [dot] com
VAT No: 390907531
Sheffield-made is the website address for The Famous Sheffield Shop, an independent retailer established in 1983. We believe all our customers deserve equal attention and care whether they walk through the door or shop on-line. Your comments today dictate our actions tomorrow, so please don't hesitate to email us at firstname.lastname@example.org with your suggestions or gripes. We love feedback!!
If you want to contact us please do so by email, or by telephoning our shop in Sheffield on 01142 685 701, or from outside the UK +44 1142 685 701 or write to us at 475 Ecclesall Road, Sheffield, S11 8PP, Great Britain
Special order items take may longer to supply as they are made in periodic production runs or there may be a waiting list. For special order items please email the product description and we will get back to you with an expected delivery time and any other information you require.
Orders over £500
If your order value is above £500 or the local currency equivalent we may contact you by telephone to double-check delivery details and confirm the order. This is to be absolutely sure that the goods will arrive with you safely.
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We aim to despatch your order on the next working day following receipt of your electronic payment. Your goods will be sent by Royal Mail's small packet service: their aim is to deliver in two days across Western Europe, three days across Eastern Europe and four to six days outside Europe. For remote areas like Wagga Wagga, Anchorage or Ulan Bator, please allow some extra time! Complete details of Royal Mail delivery times to your part of the world, you might like to visit www.royalmail.com.|
|Delivery Schedule You must inform us within seven working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.|
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For purchases from outside of the European Union the customer is responsible for any import duties or locally levied taxes|
|Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)114 268 5701 (International +44 +44 (0)114 268 5701) or fax us on or write to us at 475 Ecclesall Road Sheffield S11 8PP United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
If for any reason you are unhappy with your purchase please return it to The Famous Sheffield Shop, 475 Ecclesall Road, Sheffield S11 8PP, United Kingdom. For faulty and damaged goods we will provide a full refund. Unwanted goods may also be returned but in this case an administration charge will be made. Your statutory rights are not affected by this guarantee.