About Us This web site is owned and operated by The Famous Sheffield Shop

Our Contact details:
The Famous Sheffield Shop
475 Ecclesall Road Sheffield S11 8PP United Kingdom
Phone: +44 (0)114 268 5701
Email: sales [at] sheffield-made [dot] com
VAT No: 779 7495 44

Sheffield-made is the website address for The Famous Sheffield Shop, an independent retailer established in 1983. We believe all our customers deserve equal attention and care whether they walk through the door or shop on-line. Your comments today dictate our actions tomorrow, so please don't hesitate to email us at info@sheffield-made.com with your suggestions or gripes. We love feedback!!

If you want to contact us please do so by email, or by telephoning our shop in Sheffield on 01142 685 701, or from outside the UK +44 1142 685 701 or write to us at 475 Ecclesall Road, Sheffield, S11 8PP, Great Britain

Orders over £500
If your order value is above £500 or the local currency equivalent we may contact you by telephone to double-check delivery details and confirm the order. This is to be absolutely sure that the goods will arrive with you safely.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Goods are despatched either on the day we receive your order or on the next available working day. Should we be unable to meet this aim you will be contacted by email with further information on the status of your order.

Customers can purchase a standard or enhanced postal service. The enhanced service involves customers signing for their goods and having a tracking number. The enhanced service is recommended for higher value purchases.

For details of delivery times please visit www.royalmail.com
Delivery Schedule You must inform us within seven working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For purchases from outside of the European Union the customer is responsible for any import duties or locally levied taxes
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. No credit card numbers are held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)114 268 5701 (International +44 +44 (0)114 268 5701) or fax us on or write to us at 475 Ecclesall Road Sheffield S11 8PP United Kingdom
Privacy Policy The Famous Sheffield Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected by the EU Distance Selling Directive (DSR).

If for any reason you do not want to keep your purchase you need to inform us in writing by letter or email within 7 days of receipt. Write to the address at the top of this page or email sales@sheffield-made.com.

In each case where a refund is due we will agree with you who is to pay for the return of the goods. Refunds are made in full to include the postage cost paid by the purchaser.

Any goods returned must be in saleable condition and where appropriate, in their original packaging.